Returns Policy

You may return most new, items within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Merchandise must be in unused condition, with all parts that came with the order and original packaging.  

Before a return is sent, the customer must have written approval of said return from Luna Mate. If a customer sends a return without the written consent of Luna Mate a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credit, or a refund. 


Please note return processing can take on average anywhere from 5-10 days upon delivery back to us.


Original shipping fees are nonrefundable.  Please note any international order that is 'refused' is considered abandoned by the customer (the consignee) and will not be eligible for a return or refund unless it arrives back at Luna-mate.